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Insurance Cover


When claiming for flood damage on your insurance remember:

  • Do telephone your insurance company’s 24-hour emergency helpline to get the process started as soon as possible.
  • Do commission immediate emergency pumping and repair work to protect your property from further damage.
  • Do get advice from your insurance company on reputable contractors and builders.
  • Do check your policy booklet to see if the loss or damage is covered under your policy (see also your insurance company’s website). If so, check the limits of such cover.
  • Do complete the claim form confirming the cause of damage and enclose repair/ replacement estimates.*
  • Do check with your insurer if you have to move into alternative accommodation, as this is often covered by your policy.
  • Do make sure your insurance company knows where to contact you if you have to move out of your home.
  • Do keep an inventory of all your written and telephone correspondence with your insurance company.
  • Do record the damage caused by the flood with photographs and/or video.
  • Do mark the water levels on the walls for reference.
  • Don’t begin any work without the approval of your insurance company.

If possible, don’t throw anything out before it is seen by an assessor. Alternatively, photograph items before disposal.

*Remember, your insurance policy is not a maintenance contract.  Normal wear and tear may not be included under your policy.